How long is your turnaround?

Typically, once your payment is confirmed and proof is approved, your order will be shipped and should reach you within 10-15 business days.

We ship all orders via UPS Ground from our facility in Miami, FL. Once your order has shipped, we will provide you with a tracking number via email.

Can I pick up my order?

Yes, once your order is ready, you will be notified via email. You can conveniently pick up your order at our Miami, FL location during business hours.

Can I review a proof before my order goes to print?

Yes! Once you've completed checkout, your order will move into the proofing stage. Our design team will create final, print-ready proofs for your review via email. Printing begins only after your approval is confirmed.

Can you assist with my design?

Yes, we can assist by making adjustments to your design, such as adding a phone number, social media handles, and other details. However, we do not offer services for creating logos from scratch.

What is your minimum order quantity?

For items from our standard catalog, we require a minimum order of 12 pieces per design, per garment style. Package Deal products have their own specific minimums.

Due to the intricate setup process of screen printing, we do not offer printed samples. However, you can place a minimum order of 12 pieces if you'd like to assess our print quality before committing to a larger order.

Shipping policy

WUE Shipping Policy

Thank you for shopping with Warehouse Uniform & Embroidery (WUE). Below is important information about how we handle shipping, delivery timelines, and related procedures.

Processing Times

Standard Orders: In-stock items typically ship within 2 to 3 business days after payment is confirmed.
Custom Orders (embroidered or printed): Production time is 7 to 10 business days from artwork approval and payment.
Rush Orders: If you need faster turnaround, please contact us before placing your order. Rush production fees may apply.

Shipping Carriers

We primarily ship through UPS. In some cases, we may use USPS for deliveries to PO Boxes or specific addresses. Once your order is shipped, a tracking number will be emailed to the address provided at checkout.

Domestic Shipping (United States)

Standard Shipping: Estimated delivery is 2 to 5 business days after production is complete.
Expedited Shipping: Options are available at checkout. Rates are automatically calculated based on your location and order weight.
We do not currently ship to Alaska, Hawaii, or U.S. Territories unless pre-arranged.

International Shipping

At this time, WUE does not offer international shipping. Please contact us directly to inquire about special accommodations.

Shipping Costs

Shipping charges are calculated at checkout based on order weight, shipping method, and destination.
Promotional offers such as free shipping may be available during limited-time events or for qualifying orders. Any such offer will be clearly advertised on our website.

Delivery Issues

Once a package has been transferred to the shipping carrier, WUE is not responsible for delays, loss, or damage during transit.
If tracking shows that your order has been delivered but you have not received it, please do the following:

Check with household members, neighbors, or your building manager.
Contact the carrier using the tracking number provided.
If you are unable to resolve the issue, contact our team for further support.

Undeliverable or Returned Packages

If a package is returned due to an incorrect or incomplete address, reshipping charges may apply.
Please double-check your shipping information before submitting your order to avoid delays and extra fees.

Order Tracking

Once your order ships, tracking details will be emailed to the address you provided at checkout.
You can also check your order status at any time by logging into your customer account on www.wueinc.com.

Contact Us

For any shipping-related questions, special requests, or concerns, please contact us:

Email: info@wueinc.com
Phone: (305) 599-8412

We’re here to help during regular business hours, Monday through Friday.